The list of countries to which we make deliveries is available here. In any case, if the delivery is outside the national territory (Spain), we ask you to check the shipping costs in case they don’t meet your needs.
The cost of transportation that will be charged in your order will depend on the place where the order is made and it will be properly indicated before you can accept the order. This charge will be added to your order and charged through the previously chosen payment method.
To receive your order, you must indicate the postal address where you will receive the order. If the order is a present for another person, we understand that you are authorised to give the information for the order you make, in which case we are not responsible for this transfer of information.
The client agrees to give DR. FARNOS the necessary information of the consignee. Faced with any mistake or error in the information, DR. FARNOS will not be responsible. The possible reshipments and the increase in the shipping costs as a result of this will be payable by the costumer.
All our shipments will be done within the next 48-72 hours of the receipt and confirmation of your order in national territory, and in no longer than a week in the rest for the countries. If there were no stock in our storehouse, we would let you know via email and, consequently, the time until the order is confirmed will not be counted. The weekends and national and local holidays in the address of the client won’t count as delivery days.
If your shipment is made through a private carrier company and this company has some tracking system of your order, we will send you the shipping number so that you can check the shipment status through the systems that the carrier places at your disposal.
According to article 107 of the Spanish Royal Decree-Law 1/2007, of 16 November, and in relation to the provisions of article 102 of the Spanish Law 3/2014, of 27 of March, which modifies the text of the General Law for the Protection of Consumers and Users and other complimentary laws, the client will have the right to cancel the order within fourteen (14) calendar days counting from the follow day of the receipt of the said order, with prior communication to DR FARNOS by sending a document including your intention of returning the order. (Form of the right of cancellation).
On the part of DR. FARNOS the right to cancel will be accepted provided that the following conditions incorporated in the law are met:
In Appendix 1 of these conditions there is a template of a written statement of cancellation at your disposal that, in case of needing, you just have to fill out and send to us.
The defects or possible faults in the product must be notified at the time of the reception of the product to firstname.lastname@example.org, and from there they will get in contact with you to indicate what to do.
The returns will be done through the same payment method used when the purchase was made. Once we have checked that the requirements above mentioned are met, we will get in contact with you.
The shipping costs, both from the returns and the changes, will always be payable by the client, and returns on a freight collect basis will not be accepted (the shipment will not be picked up).
We recommend that you send the package by registered mail to make sure we receive the package. We do not take on responsibility for the loss or misplacement of the package or if it is sent to a wrong address.
In our product, we will only accept the return of clearly defective products, since the product itself is an exception to the right of cancellation.
The general policy of our company in relation to this section is that the consumer checks the following aspects before starting the complaint:
DR. FARNOS will not be responsible for:
a) Losses that were not caused by any breach on our part.
b) Any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure).
c) Any indirect or consequential losses that were not foreseeable to both parties when the contract of sale of goods was entered into between the two parties.
d) Grounds of force majeur.
Together with the product, the user will receive an invoice of the purchased product.
Dessata is made meeting the quality controls ISO 9001:2015 of respect to the environment. We are also part of Ecoembes, a non-profit-making public company (sociedad anónima) made up of a group of companies on behalf of the recycling and a proper management of the residues.
The materials used to manufacture the Dessata are unspoilt and of first quality, they don’t come from the recycling of other plastics and they do not lose their properties. For the bristles we use a special gel that gives the bristles special flexibility and durability, better than other similar brushes.
Dessata guarantees the perfect state of its bristles for years.
If you acquire the product as a “consumer”, you are entitled to the guarantee provided under the legislation under which the good delivered must be in conformity with the contract ans to the guarantee that the service provider is legally bound to. In the Spanish legislation and for this kind of products, the Spanish Law 23/2003, of 10 July, of Guarantees in the Sale of Consumer Goods establishes a guarantee period of two years.
These conditions are governed by and construed in accordance with the laws of Spain.
We reserve the right to make changes to our web page, our policies and our terms and conditions, including these Conditions of Sale, at any time.
To solve any dispute arising from the fulfilment of this conditions and waiving their rights to any other jurisdiction to which they might be entitled, they will subject themselves to the jurisdiction of the Courts and Tribunals of Castellón (Spain).
|COUNTRY||CARRIER||COST||FREE SHIPPING COSTS ON ORDERS OVER||DELIVERY TIMES|
|Spain||CORREOS EXPRESS||€3.00||€40.00||48-72 hours|
|The Netherlands||FEDEX||€5.50||€40.00||6-8 days|
|United Kingdom||FEDEX||€5.50||€40.00||6-8 days|
|Northern Ireland||FEDEX||€7.00||€40.00||6-8 days|
|Czech Republic||FEDEX||€10.00||€40.00||6-8 days|